Making the right choice when choosing a telephone system is a big decision for your business. There are some important considerations to keep in mind as you shop for a new system.
Capacity – For a business that is growing you will want to ensure you have the capacity in your telephone system to cover any future growth. The majority of telephone systems can cover 12 incoming lines and 24 extensions at their limit. For a small entry level telephone system you need to bear in mind that the parts will not be transferable to larger models, with this in mind you need to make sure the system you buy will be able to grow with your business.
Direct Lines – For any business that will need direct lines for their staff you will need to make sure you get an ISDN compatible system. This allows you to use direct dialing and see caller ID, the primary number will be shown no matter what line is picked up or for transferred calls. ISDN is available in almost every country.
Voicemail – With a direct line service you will often be able to get voicemail for each telephone handset in the office, for some systems you may be able to have more than simple voicemails, such as the ability to forward messages by email or simply to other phones. You will also want to make sure the voicemail capacity is enough to handle the amount of messages, and length of messages, you expect to get.
The Handset – Another thing to consider is which handsets you wish to use with your new system. Each system will undoubtedly come with standard handsets, although you will be able to pay more for upgrades. You may be able to make do with the standard options but if you want more features or better quality and more stylish handsets you will need to pay more. It may be worth looking into an upgrade because you will be using these handsets for some time and with a greater amount of features it could make things a lot easier, or you may wish simply to have handsets that look more stylish within your business offices.
Installation – Once you have decided what system you wish to go for, all that is left is to have it installed. The company you buy the system from will doubtless offer an installation service but they may not necessarily be the best option. You can get a different service to install the system if you wish who may be more adept at installing it to your requirements. There is no point spending money on a new telephone system only to have it installed in a half hearted manner. Ensuring it is installed properly and that the connections create a high quality line to talk on is important.
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