The current state of the economy makes it very difficult to inspire employees to perform at their peak levels. They are concerned they may lose their job, and the negative emotions keep them from performing at the peak levels needed to keep the company operating successfully.
Your top job is to help your staff determine the best areas to focus on and how to take action so that productivity levels stay high. Over the years, I have discovered four effective emotions can help staff members move from fear to positive action. These include:
Control Optimism Purpose Engagement
Here are tips for helping employees move from anxiety to COPE feelings.
1. Control
One of the reasons that the current situation is so frightening to so many people is because it feels as if our economic well-being is out of our control. As human beings, we don’t like it when we aren’t in control. Leaders can help employees deal with uncertainty by helping them regain a sense of control.
Although the economic problems are worrying, there is no real point in worrying about something we cannot control. By getting your employees to focus on customer service and productivity, you can allow them to regain a sense of control.
As a leader of a group of employees, you may find you need to give up a portion of your own control to give your staff a feeling of empowerment toward improving their lives. A know it all approach will do nothing but create suspicion and hostility from your staff. It is very important that you encourage them to involve themselves in the areas of the company where they can have a positive impact.
2. Optimism
History has proven time and again that good leaders use optimism as a core strategy in re-igniting faltering organization, motivating troops and even changing national policies for the better.
Leaders in a company must be able to inspire their employees to be positive and give their best on a consistent basis. It has been proven by countless studies that creativity, innovation, and other qualities needed to cope with the current economic factors are best fostered when the workforce feels positive emotions such as optimism and hope. The leader who can motivate employees to face challenges with a “can-do” approach will be much more likely to solve the business problems they need to in order to be successful.
3. Purpose
The performance of mundane daily tasks make it easy to lose sight on the ultimate goal and let short term stress take over. Find ways to keep your staff reminded of the reasons and purpose for their work and the organization they work for. Merely reminding them that their work makes a difference can give them renewed energy and motivate them to take action.
A leader should always lead toward a positive path forward, and also be clear as to what the goals of his employees and the company as a whole are, according to Jim Owens, Senior Vice President for North America operations of H.B. Fuller. A serious error Jim has seen many managers make is to leave the purposes they want to achieve up to the employees to translate, and giving no clear direction for how to achieve it, leaving them to attempt it on their own.
4. Engagement
The final element of the COPE model is engagement. Engaged employees understand and care about what is happening and what the company’s strategy is for moving forward. They also feel that they have meaningful ways to contribute.
Engagement means actively involving your employees in looking for solutions. When your organization is dealing with challenges, provide opportunities for your employees to get involved in problem-solving. Doing so not only increases employees’ sense of control, it also unites your organization and helps you come up with solutions!
One Denver based company, Sashco Sealants invited their employees to give cost-savings ideas for the company. They shared the dozens of ideas they received with team leaders of each specific unit within the company. The team leaders shared the suggestions with their team and reported the results back to senior management. The company has realized significant cost savings simply by involving the employees in the process.
To conclude, the COPE model is a method in which you can lead your employees in a positive, forward thinking way as well as create a work environment committed to creativity, direction and high performance.
Wendy Mack is a professional advisor, trainer, and author with a focus in leading and communicating change. Contact Wendy at, or download her free e-book, Transforming Anxiety into Energy at www.WendyMack.com.