Posts Tagged ‘ethics’

Leadership: Lead By Example In Management To Be Successful

Friday, August 6th, 2010

Since business began managers have been trying to perfect their skills. There are several topics, which will be discussed here, that if avoided will keep you safe. These pitfalls will spin your career out of control. If you find yourself violating these simple rules you will certainly pay the price and may even be eliminated.

Do you expect your workers to be on time? Of course you do. So you better be on time or even early yourself. The last thing you want to do is establish a double standard where you expect them to be on time but it is acceptable for you because you’re the boss. Your employees don’t see it this way. Get to work early and it will be like you never left when your employees get to work.

Don’t get caught up in a scandal at work. Scandals have brought down many great leaders. Unfortunately personal issues are combined with work or work personnel creating an unhealthy work environment. If you’re in the middle of a work scandal, it should only be because you are trying to solve the issue between other employees. Affairs, dating, crime and inappropriate conduct or relationships all fall into this category.

You have full control of this next tip. Be a leader where you always lead by example. If you wouldn’t do it yourself, why in the world would you ask someone else to do the same thing? This is called a double standard. Employees have a hard time processing why your standard is different from theirs. You may say well I’m the boss. Try this out and you will see why it is so important.

The next tip is probably one of the toughest. Your integrity is at stake. Your boss has asked you to carry out an order which you deem inappropriate, immoral, illegal etc. You want to please your boss but you know you will never be able to sell this to your employee. In fact, you know it is absolutely wrong. Make the choice now to protect your integrity. You can say no. Yes. You may get fired but it is the right thing to do. You should pay close attention if your actions would bring on an onslaught of legal issues. Even though your boss told you to do it, you may still be held liable.

In the end, you have a choice to accept the challenge of carrying out such a dastardly deed or simply saying no. If you say no, you may be fired. But, it could go the other way and you may also gain some respect from your boss. You do have a choice.

The last biggie is attitude. Muster up a good attitude every day and it will carry you a long way. Fight the distractions that take you away from getting your job done. Keep measuring what you have and bounce that off of what you need to do. Making an assessment everyday is the key to catching areas needing attention.

Put you best foot forward every day. Do not compromise what you know a good leader to be. Do what is right day in and day out. Respect must be earned it is not something you get when you pick up your ID badge. Avoid the pitfalls discussed in this article and you will have a better chance at a long productive career as a manager.

About the writer, check out these articles There are thousands of management articles and related information in this directory.

The Importance Of Basic Customer Service To Any Company

Saturday, June 5th, 2010

Most people place a high value on good customer service. Today, however, it seems that many businesses are sacrificing quality customer service in favor of cutting costs. They are forgetting that every customer has the power to affect your business, so maintaining a high level of customer service should be a priority. Do you know how your customer service rates? It’s a good idea to find out.

Let’s discuss one of the most basic forms of customer service – your company’s phone system. Are you easy to contact? When a client calls do they hear an automated voice on the line or get to speak with a receptionist?

If you use an automated phone service for your business you may want to reconsider. It’s a tough decision since it may be more affordable that having a receptionist. However, few things are more annoying than not being able to get in touch with a person when you’re having a problem. Many large companies rely on automated phone systems, much to the dismay of customers.

It pays to make to take the hassle out of getting through on the phone when it comes to maintaining customers.

If your business is sales, you may want to make sure your customers are well informed as you usher them toward closing the deal.

Let them know all the details and fine print ahead of time so they aren’t surprised following the sale. This will ensure the likelihood that they will be satisfied and become a returning customer.

Don’t let your client be embarrassed by not informing them what payment methods are acceptable. Why risk losing a customer over something like that?

A happy customer is a customer that’s likely to buy, so you want to do what you can to keep them that way. If you can improve your customer service by hiring a receptionist or buying a user friendly phone system, then definitely do it. It the expense will pay for itself in the long run as your bottom line improves.

In addition to customer service, the writer also regularly gives advice on round vinyl lace tablecloth and vinyl placemats.