Posts Tagged ‘performance’

Ways to Make Money Being a Customer Support Representative

Monday, March 29th, 2010

Are you interested in how to make money being a customer support representative? Well, to be honest customer support representatives actually have a lot of diverse duties that they are required to carry out in order to fulfill their role in the company that they provide services for.

Normally, customer support representatives are paid an hourly wage through the company that has contracted their services. The amount of money that you can expect to make in a career as a customer support representative is actually based off of the skills that you already presently posses.

There are various online as well as offline opportunities for people that are hoping to make money as a customer support representative. Perhaps, the only downfall to the online employment sector for representatives is the jobs are extremely high in demand, and there is a lot of competition for these particular jobs.

Employers normally already have the perfect candidate that they want to work for their company figured out in their minds. They have already set their basic criterion of what they are looking for. Sadly enough, if you do not fit the bill per say that employers are looking for, chances are you will not receive a job with the company that you applied for.

Aside from the customer service aspect of the profession, employers are also looking for someone that has experience with the industry that they will be providing support for. Inadvertently, if you were hired on to provide services for a computer company and have never operated a computer; chances are you would not be a great choice as a support representative.

You can choose to make money as a customer support representative by locating a company that will hire you on and pay you a minimum amount of funds, or you can take your desire to be a representative to the next level. Have you ever considered marketing your skills on your own?

For example, lets say that you offer support for people that are looking into buying homes, however you normally only fulfill your support duties when you are logged into your working station from 9-5. Why not allow yourself to break away from a typical monotonous 9-5 job and begin providing the same amount of support that you do at your normal job on your own.

This way you can set your own hours and your own prices for your services. If you are still interested in how to make money being a customer support representative, you are implored to think outside the box and you will be amazed at what opportunities lie in front of you.

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Excel Dashboard Performance Reporting

Tuesday, March 9th, 2010

Excel dashboards are some form of visual reporting mechanism. Excel dashboards are completely different from your default spreadsheet report that is usually created in excel.

Dashboard reporting based on the key principles should bridge that gap between systems and the information needs of management. More importantly, good dashboard design and data modelling should help information workers and analysts to spend less time with manual excel tasks and more time analysing information.

One page display

If your dashboard contains too much information it will fail to convey the data effectively. Also, the data might end up on more than one page. Remember, our aim is to communicate a message about the data, don’t include every bit of data in a dashboard. The information displayed should be the most relevant and within the left and upper part of the screen. This will depend on the purpose of the dashboard. The other point here is that if something is off-page, then it can’t be viewed quickly. It might not be seen at all. The other reason for this is when you print your dashboard, it should also fit to a single page.

Simple to understand

An excel dashboard should help to visually identify trends and patterns quickly without confusion. This means that there should not be any visual competition or chart junk present. Fancy formatting distracts users from the key messages. This includes fancy 3D charts, logos, pictures and gauges, which don’t communicate key messages well and take up too much space. Visual reports should help managers decide if any further action or drilling down is required. The use of visual attributes should be used to aid visual perception.

Priority of dashboard components

Adding extra interactivity to your dashboard, such as being able to select a certain region or being able to drill down can make a huge difference in the perceived usability.

Find out about the latest guide and examples about developing your own excel dashboard. Learn more about creating an executive dashboard.