Most small businesses rely on a regular phone line, or for the ultra-small, it may simply be the owner’s cell phone. This can work, but there are a number of advantages provided by considering VoIP phone service. The first reason many companies consider VoIP is the chance to realize significant cost savings through low cost providers. The second is to take advantage of the many special features which VoIP allow, many that can make your small company sound like something much larger.
Traditional phone service sends a constant voice stream over the phone lines. With VoIP, your call is converted into digital packets which are each sent via whichever route on the Internet is most efficient. This makes the transmission substantially less expensive.
Because VoIP uses the low-cost Internet, it makes no difference where the person the other end of your call is located. They can be across the street or around the world – the cost is the same.
If you are choosing VoIP for the potential cost savings, there are a number of services from which to choose. Companies have sprung up in the last several years dedicated solely to providing low-cost business calling services, generally relying on VoIP for transmission.
In addition to the cost savings, VoIP offers small businesses the chance to benefit from many of the features traditionally available only to larger companies. These features include:
- Automated voicemail
- Call screening
- Automatic recording of calls
- Call logs
- Auto attendant
- Background sound for waiting callers
- Ability to support multiple extensions
- Dial by name directory
In addition to the above features, there are a number of special services that may be avialable, depending on your VoIP provider. For instance, RingCentral provides a cool iPhone app, allowing you streamlined access to you VoIP service on your cell phone.
What most of the business features have in common is that they provide small companies with many of the services traditionally available only to the quite large. One example is a voicemail service allowing for extensions, and even a dial-by-name directory. You can have an automated person answering the phone for you!
Of course, if you want important customers to just be put straight through, you can do that as well. Define their number in the system, and those critical calls can be put straight through to your desk (or even have them ring your cell phone)!
Voice over IP service can be an excellent choice for smaller companies. Whether you are want to save a few bucks, or in projecting an image as a much larger company, there is a VoIP service that fits the bill. Many companies have not yet given VoIP serious consideration. Maybe now is the time?
If you decide to seriously consider choosing a VoIP service, please read my RingCentral review.